Introduction
Panchmukhi Hospitality, operating under the brand name Pangat, is dedicated to safeguarding the privacy and security of your personal information. This Privacy Policy elucidates the specifics of the information we collect, its intended use, and the choices available to you regarding your data.
Information Collection
We collect personal details such as your name, contact information, and payment details when you engage with our subscription-based food delivery platform or cloud kitchen services.
Utilization of Information
Your data is utilized for service provision, improvement, payment processing, and communication. Additionally, aggregated and anonymized data may be used for analytical purposes.
Security Measures
While we implement reasonable security measures to protect your information, absolute security cannot be guaranteed. We strive to protect your data from unauthorized access, disclosure, alteration, and destruction.
Cash Refund
Pangat does not support cash refunds within its subscription-based
model. Instead, we prioritize addressing concerns promptly.
Credit System
In cases of dissatisfaction or service-related problems, we offer
adequate credits to your wallet. These credits can be utilized for future consumption.
Contact Information
For any inquiries or concerns regarding our policies, please
reach
out to us at contact@thepangat.in.
Policy Updates
Please review these policies regularly as they may undergo updates. By
continuing to use our services, you agree to any changes made to the Privacy Policy, Terms and
Conditions, Refund Policy, and Return Policy. Last updated: 01 January 2024.
Delivery Overview:
Pangat is committed to providing a seamless and efficient delivery experience for our customers. Our
localized delivery system ensures that food packets are hand-delivered by local riders three times a
day, enhancing the freshness and quality of your culinary experience.
Delivery Schedule:
Morning Delivery :
Starts at 7:00 AM, delivering breakfast and early lunch orders.
Afternoon Delivery :
Begins at 12:30 PM, catering to midday cravings and lunch orders.
Evening Delivery :
Commences at 6:30 PM, ensuring timely delivery for dinner and evening snacks.
We have strategically divided our service areas into zones to optimize delivery routes and reduce delivery times. Please check our website or contact customer support to confirm whether your location falls within our delivery zones.
Our delivery team consists of local riders familiar with the community, ensuring a personalized and reliable delivery service. Our riders are trained to handle food packages with care, maintaining the quality and integrity of your order during transit.
Stay informed about the status of your delivery with our real-time order tracking feature. Once your order is dispatched, you can track the progress of your delivery right up to your doorstep.
We strive to keep our delivery charges reasonable and transparent. The delivery fee is calculated based on your location and will be displayed during the checkout process. Please note that delivery charges may vary based on the distance from our kitchen to your delivery address.
Thank you for choosing Pangat. We look forward to serving you with the utmost care and dedication.